1.How can I get the price?
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Thank you for your interest! Please send us an email with your inquiry information so that we can provide you with a quote.
a.If you have specific models in mind, please provide the model number and quantity.
b. lf you are unsure about the model, please send us your specific product requirements and we will recommend the suitable model for you.
2.What is your minimum order quantity (MOQ)?
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You can order any quantity without a minimum requirement, and we can ship even a single item.
3.What is the warranty period for your products?
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The warranty period varies for different products, but in most cases, it is between 12 to 18 months. During the warranty period, we will provide free maintenance and replacement of parts damaged due to quality reasons.
4.Do you offer samples?
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Yes, we offer samples for most of low-voltage products. Please contact us for sample availability and pricing. Shipping fees for samples may apply.
5.Do you provide OEM (Original Equipment Manufacturer) or ODM (Original Design Manufacturer) services?
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Yes, we offer both OEM and ODM services. Please provide us with your specific requirements and quantities, whether you need to brand existing products with your logo or require assistance in product development and design. We are committed to working with you to create a tailored solution.
6.Do you provide debugging and maintenance services?
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Yes, we offer installation debugging and after-sales service. Users can choose remote guidance or on-site installation and debugging.
If our technical staff is required on-site, we will charge a certain service fee according to the standard.
7.What quality control measures do you have in place?
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Based on the ISO 9001 quality management system, XICHI has established a comprehensive quality assurance system and process to ensure end-to-end quality control for design, procurement, production, and engineering services.
We have a professional factory commissioning and simulation laboratory equipped with specialized inspection and testing equipment.
All products undergo rigorous testing and simulated commissioning trials before leaving the factory.
8.Do you have any certifications or compliance standards?
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Yes, we adhere to industry standards and regulations, and many of our products are certified for quality, safety, and environmental compliance. Please inquire about specific certifications relevant to your needs.
9.Where can I find product data sheets and manuals?
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Please search for product manuals on the download page.
10.What is your lead time for production and delivery?
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Lead times vary depending on the product and order quantity. We strive to fulfill orders promptly and will provide you with an estimated timeline upon order confirmation.
11.What are your shipping options?
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We offer various shipping options including sea, air, rail freight and express delivery. The choice of shipping method depends on your preferences, budget, and urgency.
12.What are your payment terms?
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Currently, T/T (telegraphic transfer) is used in most cases, and the specific payment terms are negotiable.
For customized products, a deposit is usually required for production to commence.
13.Are you looking for distributors?
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Yes, we are actively seeking distributors and are excited to collaborate with distributors from all regions. Kindly provide your email and we will be in touch with you soon.